POSITION TITLE: Telecommunications Supervisor

DEPARTMENT: Information Systems                             SITE: DO

SALARY SCHEDULE: Technical                                    GRADE: 2

BASIC FUNCTION:

Supervises and coordinates the operations and employees of the college-wide Telecommunications Department. Responsible for coordination of installation, maintenance and troubleshooting of college telephone systems, PC computer equipment, printers and related peripherals.

RESPONSIBILITIES:

• Supervises and participates in the work of Telephone, Telecommunications and Computer Technicians in the installation and maintenance of college-wide telecommunications systems.
• Supervises and provides timely, expert end-user technical support in response to direct user requests and via computerized work order system and the college Helpdesk.
• Plans daily work schedules and assigns technicians to projects for installation of student instructional labs, equipment movers, changes and repairs.
• Coordinates with Director & Sr. Network Design & Security Engineers for project management.
• Assists in the planning of college-wide telecommunications projects.
• Maintains the records related to the Telecommunications Department and related equipment.
• Coordinates the maintenance, service and repair of computer related equipment including Dell, Gateway, Apple and printers (Lexmark & HP).
• Maintains computerized parts inventory system.
• Prepares reports related to job duties, time, materials, et cetera.
• Performs related duties as required.

Graduation from an accredited high school or possession of an acceptable equivalency diploma.

EXPERIENCE REQUIREMENTS:

Five (5) years experience in Telecommunications including the installation, maintenance and troubleshooting of college telephone systems, PC computer equipment, printers and related peripherals.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge and ability to use, service and repair computers and telephone systems. Ability to perform diagnostic trouble-shooting and analysis. Ability to coordinate projects related to Telecommunications. Ability to communicate both written and orally and create reports. Ability to lift medium weight equipment. Valid Class "D" Florida driver's license. Skill in reading comprehension. Ability to pass a post-qualification physical examination.

New 08/02