POSITION TITLE: Client Account Representative

DEPARTMENT: Corporate Training Services            SITE: Various

SALARY SCHEDULE: Senior Career                         GRADE: 7

BASIC FUNCTION:

Performs responsible, complex administrative and marketing work that involves the coordination and/or the delivery of specialized training programs in corporate training. Proposes, develops, and delivers training programs to established corporate clients. Monitors all phases of instructional delivery.

RESPONSIBILITIES:

• Coordinates noncredit and credit programs in Corporate Training, including seminars and industry-type educational activities.
• Develops training proposals to meet the specific training needs of established clients.
• Coordinates the development of customized training materials.
• Creates and maintains specialized data, records and reports relating to the program.
• Works with all phases of college (bookstore, business office, etc.) in connection with course scheduling and registration.
• Assists the public, clients, students, faculty and staff by providing information concerning the project or services of the program.
• Attends meetings, seminars and conferences to explain or receive information relative to the work assignment.
• Represents the administrative supervisor at meetings and in discussions with clients.
• Assists the supervisor in planning and maintenance of the program.
• Supervises the work of a clerical staff and/or student assistants.
• Interviews and recommends faculty for courses.
• Maintains budget records and purchase orders.
• Interacts with business community in identifying problems, assessing educational needs and developing courses and programs.
• Responsible for assuring that the unit to which assigned is operating within college rules and regulations and applicable laws.
• Works with clients to develop quick response grants.
• Performs related duties as required.

Associate’s degree relating to the area of assignment. Bachelor’s degree preferred.

EXPERIENCE REQUIREMENTS:

Four (4) years experience in a support or marketing position in an adult training program. Experience with and knowledge of technology as it relates to training.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge of microcomputer applications. Excellent communication and management skills. Knowledge of curriculum development and marketing strategies for Continuing Education. Knowledge of sentence structure. Knowledge of word usage. Skill in reading comprehension. Knowledge of basic mathematics.

Revised: 09/2006