St. Petersburg College

POSITION DESCRIPTION

POSITION TITLE: Computer Information Specialist

DEPARTMENT: Administrative Information Systems      SITE: SE

SALARY SCHEDULE: Technical                                     GRADE: 1

BASIC FUNCTION:

Coordinates and provides advanced and complex technical support for computer hardware, software, peripherals and network applications used by students, faculty and staff. Employees in this classification provide advanced computer support which cannot be handled by on-site Computer Support Specialists.

RESPONSIBILITIES:

• Provides technical support and advanced software installation services involving hardware, software, peripherals college-wide.
• Renders technical support college wide for client-server applications and is responsible for the installation of client software and hardware.
• Manages software tracking database for running total college wide software purchased and tracking the number of licensed copies allowed.
• Manages software copyright compliance, version control and related issues.
• Maintains desktop and server hardware configuration information and related software and hardware comparability issues.
• Manages college-wide software licensing. Responsible for getting software quotes by working with various vendors.
• Researches and provides technical support and information to site support specialists and college wide users.
• Serves as coordinator with data systems to address issues with college wide procedural implications.
• Trains users on problem areas when help is requested.
• Upgrades system software when requested and where hardware configuration permits.
• Performs related duties as required.

EDUCATIONAL REQUIREMENTS:

Graduation from an accredited high school or possession of an acceptable equivalency diploma. Associates degree in technical field or equivalent work experience preferred.

EXPERIENCE REQUIREMENTS:

Four (4) years experience with computer operating systems and software applications used by the college. Experience in the preparation and use of databases and software and hardware installation.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge of appropriate computer hardware and software. Knowledge of computer network concepts. Familiarity with DOS/Windows, Macintosh and Linux operating systems and related software applications. Knowledge of the specialized software used at the work location. Ability to install and maintain a variety of computer hardware and software. Skill in reading comprehension. Knowledge of basic mathematics. Ability to troubleshoot hardware and software problems. Written and verbal communications skills. Ability to establish good working relationships with faculty and staff. Interpersonal skills.

Revised 11/06