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Project Eagle Research Capsules (PERC) #11
May 2003
St. Petersburg College eCampus Enrolled Student Survey*
(Sources: Institutional Planning, Instructional Technology,
SPC)
In the October 2002, for the first time, the college administered its traditional survey satisfaction with academic and student support services to its online students. This report compares the level of satisfaction with services to its stated importance to the e-students who completed the survey. It also includes the percentage of surveyed students who use those services.
Satisfaction with and Importance of Academic and Student Support Services
| Services/Office |
Satisfaction
(1 to 7) |
Importance
(1 to 7) |
Performance
Gap |
| "Online" registration |
5.98 |
6.41 |
-0.4 |
| Use of technology for instruction (e.g. computers, Internet) |
5.92 |
6.35 |
-0.4 |
| Overall quality of educational program content |
5.80 |
6.46 |
-0.7 |
| Personal safety and security |
5.76 |
5.87 |
-0.1 |
| Application/admission process |
5.68 |
5.67 |
+0.0 |
| Out-of-class access to computers |
5.64 |
5.25 |
+0.4 |
| Overall rating of academic program/educational support services |
5.63 |
6.14 |
-0.5 |
| Library |
5.62 |
5.20 |
+0.4 |
| Ability to get in "first choice" of classes |
5.55 |
6.41 |
-0.9 |
| Facilities |
5.54 |
5.31 |
+0.2 |
| Attractiveness of the campus |
5.53 |
4.82 |
+0.7 |
| Business office |
5.53 |
4.85 |
+0.7 |
| Variety of courses offered |
5.45 |
6.37 |
-0.9 |
| Overall rating of student support services/offices |
5.39 |
5.46 |
-0.1 |
| Convenience of times courses offered |
5.36 |
6.52 |
-1.2 |
| Supplemental instructional centers/tutoring |
5.35 |
4.90 |
+0.4 |
| Official mailings received from the College |
5.35 |
5.13 |
+0.2 |
| General information about the programs and services |
5.33 |
5.75 |
-0.4 |
| Initial testing for placement in courses |
5.28 |
4.57 |
+0.7 |
| "SPIRIT" registration |
5.27 |
4.39 |
+0.9 |
| "In-person" registration |
5.27 |
4.89 |
+0.4 |
| Specialized academic support services (e.g. SSS, Pathways, WOW, OSSO, NIPS) |
5.25 |
4.14 |
+1.1 |
| Academic advising |
5.22 |
6.12 |
-0.9 |
| Career development center resources (e.g. materials) |
5.12 |
4.67 |
+0.5 |
| New student orientation |
5.07 |
4.34 |
+0.7 |
| Career assessment |
4.95 |
4.74 |
+0.2 |
| Bookstore |
4.87 |
5.58 |
-0.7 |
| Career counseling |
4.83 |
4.88 |
+0.0 |
| Student activities (clubs, organizations, programs) |
4.66 |
3.60 |
+1.1 |
| Scholarships and student financial assistance office |
4.64 |
5.56 |
-0.9 |
| Student publications (e.g. newspaper, campus newsletter) |
4.61 |
3.59 |
+1.0 |
| Food services (cafeteria/vending machines) |
4.57 |
3.68 |
+0.9 |
| Parking |
4.48 |
5.47 |
-1.0 |
Academic and Student Support Services by Online Student Usage
| Academic and Student Service |
Usage Percent |
| Application/admission process |
86% |
| Bookstore |
83% |
| Overall quality of educational program content |
82% |
| Convenience of times courses offered |
82% |
| Use of technology for instruction (e.g. computers, Internet) |
81% |
| Academic advising (info on programs of study, course degree requirements, transfer to another institution) |
81% |
| Ability to get in "first choice" of classes |
77% |
| Variety of courses offered |
77% |
| "Online" registration |
77% |
| Overall rating of academic program/educational support services |
76% |
| Official mailings received from the College |
72% |
| General information about the programs and services |
70% |
| Parking |
69% |
| Scholarships and student financial assistance office |
66% |
| Attractiveness of the campus |
66% |
| Personal safety and security |
65% |
| Overall rating of student support services/offices |
64% |
| Facilities |
62% |
| Library |
61% |
| Initial testing for placement in courses |
57% |
| "In-person" registration |
56% |
| Business office |
56% |
| Out-of-class access to computers |
53% |
| New student orientation |
51% |
| Food services (cafeteria/vending machines) |
45% |
| Student publications (e.g. newspaper, campus newsletter) |
39% |
| Career development center resources (e.g. materials) |
38% |
| Career counseling |
38% |
| Supplemental instructional centers/tutoring (e.g. learning support center & information commons) |
37% |
| Career assessment |
35% |
| "SPIRIT" registration |
35% |
| Student activities (clubs, organizations, programs) |
30% |
| Specialized academic support services (e.g. SSS, Pathways, WOW, OSSO, NIPS) |
27% |
Overall E-Student Satisfaction with Academic and Student
Support Services 5.29
(On a scale of 1 to 7)
*Although the results presented in this report reflect only the opinions of students enrolled in online courses, most eCampus students also take traditional face-to-face courses at St. Petersburg College. For that reason, many use and commented on on-campus services like parking, facilities, and food services.
www.spjc.edu/eagle/research/perc/perc11.htm
For a list of previous Project Eagle Research Capsules, go to www.spcollege.edu/eagle/research/perc/index.htm
For more information, contact the project manager: lechnerj@spcollege.edu
The contents of PERC were developed under a grant from the U. S. Department of Education (DOE). However, those contents do not necessarily represent the policy of the DOE, and you should not assume endorsement by the Federal Government.
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