Students Call 727-341-HELP (727-341-4357)

We are here to assist you with technical issuues related to MySPC, ANGEL, MySPCmail as well as other technology related problems. Before you contact us you may want to try some of the links to the left as they may solve your problem. Generally, it is best to call us for student issues.

We can be reached by email at onlinehelp@spcollege.edu

 

Staff and Faculty Call 791-2795

We can attempt to trouble shoot and walk users through solutions via phone. System Logon, email, and ANGEL issues are our most common and it is usually best to call us for help. Other more complicated issues usually require a workorder which can be placed by Staff and Faculty here. The Technical Support Desk uses a database that is accessed by Telecommunications, Technology Resource Specialists, Network Support Specialists and departmental management. By using a shared database, we are able to build an extensive knowledge base and history of the work performed on your computer, phone, printer, etc. and improve turn-around time on outstanding work orders. Please have the following information available when contacting us: DBT #, Make & Model, office location, any error message.

Staff E-mail: helpdesk@spcollege.edu

Or Check the Technical Support "How To \ FAQ" Site

When is a Technical Support Desk work order required?

• Computer repair (including periphial devices ie: printers )
• Data transfer and/or file conversion
• Networking repair or installation
• Telephone and Voicemail repair or installation
• When are unable to assist you on the phone

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